On the Help menu, click Check for Updates, and then click Check for Updates again. The version number will be displayed underneath the application title. If you think that the user account was responsible, you can continue to troubleshoot by using the new user account. Open one of the Office for Mac applications, such as Word. If the problem no longer occurs, the cause exists within the user's home folder. Another option to submit feedback is via Microsoft Defender Security Center. To determine whether this is the case, you can log on to the computer by using a different or new user account, and then test the application. If you haven’t already, give Microsoft Defender ATP for Mac a try Make sure to let us know your feedback and feature requests You can submit feedback by opening Microsoft Defender ATP for Mac on your device and navigating to Help > Send feedback. Sometimes, a specific user's information may become corrupted, and this may prevent installation, startup, or use of some applications. If the problem continues to occur, go to the next step. Step 3: Perform a clean startupįor information how to 'clean start' your computer, click the following article number to view the article in the Microsoft Knowledge Base:Ģ398596 How to use a 'clean startup' to determine whether background programs are interfering with Office for Mac If the problem seems to be resolved, you can move the .plist file to the trash. If the problem still occurs, quit PowerPoint, and restore the file to its original location.

If you do cannot locate the file, the application is using the default preferences.

Start PowerPoint, and check whether the problem still occurs. If you locate the file, move it to the desktop. To display this folder, hold down the OPTION key while you click the Go menu. The Library folder is hidden in MAC OS X Lion.

Microsoft download for mac not opening